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Help | Frequently Asked Questions about VoiceAmerica™ Listening & Viewing

Technical Support

»  How do I know if my computer is capable of accessing streaming audio and/or video?

If you have an internet connection (preferably, broadband or dsl), you can access and listen/view on your computer in real time.

All content is optimized for Windows Media Player version 9 and above.

Windows (PC) users may access VoiceAmerica™ content using versions 7 or 8, but are encouraged to use version 9.0 or higher.

Mac users may access VoiceAmerica™ content using version 9 for Mac OS X. For optimal performance we recommend that you download the latest player.

Installing Windows Media Player for PC: To make sure your system has the Windows Media Player installed, click the play button below:

If you can see and hear the video to the left, your computer has the necessary Windows Media Plugin required to view VoiceAmerica™ Broadcasts.
If you CAN NOT see and hear the above video, please download and install the latest version Windows Media Player (free):

Special Instructions for installing Windows Media Player for Mac OSX users

To Download and Install Windows Media Player 9 for Mac OS X

1. Go to the Download Center.
2. On the Download Center page, select Player for Mac OS X, and then click Download Now.

Note: Windows Media Player for Mac will download to the download location specified in your browser. The default location is the desktop. You will need to use StuffIt Expander to decompress Windows Media Player for Mac OS X. You can get StuffIt Expander from Allume Systems.

3. Double-click the installer icon.

Note: During installation, the installer searches for previous versions of the Player. This may take several minutes to complete. To reduce the search time, disconnect from all shared computers or servers prior to running the installer.

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You can also upgrade to the most recent version of Windows Media Player at any time. PC Users: Open the Windows Media Player application and select "Check for Players Updates." from the Help menu. Mac users: select "Check for Player Upgrade" from the Help menu.

»  Do I have to use Windows Media Player to access the live an/or archived broadcasts?

Yes. Windows Media Player is required to access live and/or on-demand streaming media content from the VoiceAmerica™ Network.

General FAQs

»  What is the difference between Live & On-Demand Broadcasts

Live broadcast are broadcast in real-time. The average delay for streaming audio is roughly 10 to 30 seconds. On-Demand brodcasts are pre-recorded, archived materials available when you want it. Every show on the VoiceAmerica™ network is archived and availabel on-demand.

»  Why do video clips sometimes stop or pause?

The most common cause of a pause (buffering) or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launching it.

»  Do I need to be concerned about Firewalls?

Some corporate networks and Internet Service Providers block streaming transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.

»  My player opens, but I do not hear any audio and/or see any video (if applicable)

A browser error may have occurred. Try closing the player, then reopen it.

Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.

If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.

To clear your browser cache on a Microsoft Windows PC:

In Microsoft Internet Explorer:
. Click on Tools, then choose Internet Options.
. Click the General tab.
. Click the Delete Files button.
. On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
. To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator:
. Click on Tools, then choose Internet Options.
. Click the General tab.
. Click the Delete Files button.
. On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
. To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator 7:
. Choose Preferences from the Edit menu.
. Double click on the category Advanced, then select Cache.
. Click the Clear Cache button, then select OK to close.

In Firefox/Netscape Navigator 8:
. Choose Options from the Tools menu.
. Click the Privacy icon, then select Cache.
. To close the Options window click OK.

To clear your browser cache on a Mac:

In Safari:
. Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:
. Choose Preferences from the Firefox menu, then select the privacy icon.
. Click the Clear button within the Cache section.
. Click OK to exit.

»  How do I contact technical support?

»  Chat With Technical Support Now!